Refund & Product Return Policy
Trüpower motorsports is dedicated to ensuring all of our customers are more than satisfied with their purchasing experience. We have done our best to design an ecommerce website that is secure and user friendly to protect buyer privacy and to streamline the purchasing process.
If you are unsatisfied or have received an incorrect product, please return it within 7 days of receiving the product along with proof of purchase (order number, invoice, etc) and we will send a new product to you.
If you are simply unhappy with the product and would like a refund, please return it within 7 days of receiving the product along with proof of purchase (order number, invoice, etc) and we will be happy to refund your money. Please provide the necessary information (bank account number, mobile money number etc.).
If an item is damaged during shipping please contact us within 24 hours of receiving the product to file a claim. Please return only the damaged items. Following a performance quality inspection, we will issue a replacement.
Trüpower will arrange for all pick-ups of replacement or damaged products within 48 hours following your return request submission.
Thank you for being part of the Trüpower Motorsports family!